Online Resume

Summary of Qualifications

  • I am an I.T. Professional with a successful career expanding over twenty years in Information Technology many of which in an Enterprise environment.
  • Skilled in the creation, implementing and deployment of SMB LAN networks.
  • Confident in handling technical support operations and management.
  • Experienced in the installation, setup and configuration of a Windows Servers 2008 R2, 2012 R2 and 2016
  • Proven troubleshooting skills. Skilled on focusing on the root causes of technical problems, their resolution and preventative maintenance to prevent recurrence.

Areas of Expertise

  • LAN Planning & Design
  • Troubleshooting & Testing
  • Systems Analyzing & Problem Solving
  • Network Management
  • Communication & Documentation
  • User Training and Education
  • Website Development

Technical Proficiencies

  • OS Platforms: Windows Servers 2008 R2, 2012 R2 & 2016 / 10 / 7
  • Software & Languages: Microsoft Office Suite (2013 / 2016), HTML5 & CSS3
  • Server Roles & Features: Active Directory, Group Policy, WSUS, File & Print Services

Professional Experience

Pensacola State College - Pensacola, Florida - 7/2014 to Present
I.T. Support Specialist / Enterprise Network

  • Primarily responsible for all classroom technology and support, (170 classrooms).
  • Audio Visual setup and support for college events as well as classroom A/V setup and support.
  • Imaging and prepping of all new computer systems for classrooms.
  • Providing support assistance for other departments upon request or as need arise.

Keegan Staffing / Pensacola State College - Pensacola, Florida - 9/2013 to 7/2014
I.T. Specialist (Contracted)

  • Software installation & support
  • Computer hardware support.
  • Overseeing the operations of the Computer Lab.

Manpower Staffing / Lakeview Center - Pensacola, Florida - 9/2012 to 10/2012
I.T. Specialist / Enterprise Network (Contracted)

  • Responsible for software installation and technical support for all Lakeview Campuses

Cox Communications - Pensacola, Florida - 3/2005 to 6/2009
Help Desk Technician / Enterprise Network

  • Troubleshooting and technical support for all products, (Telephony / Internet / Video).
  • Tracking & trending technical support issues.
  • Report generation on trends or issues for supervisors.

Network Telephone Corporation - Pensacola, Florida - 1/2000 to 2/2005
Help Desk Technician / Enterprise Network

  • Providing support for all Telephony and Internet issues pertaining to clients.
  • Generating reports for supervisors in regards to any trends or network problems.
  • Providing support for other departments as needed.


Associate of Applied Sciences - Computer Information Systems
Cisco® CCNA / CCNA Security
I.T. Project Management
Pensacola State College - Pensacola, Florida


I consider my greatest accomplishments are not what I have achieved during my formal education, but what I have achieved beyond this. I have always driven myself to learn more that what is taught in any educational environment; to keep my current skills current and build upon these skills to further advance my technical knowledge.

Though self-education and study I have learned may skills that took my technical training and education to a new level. I was able to gain knowledge through research and self-study that I have put to use in not only my current position but in other ways that have been beneficial to not only myself but to the organization I was employed.

Some examples of what I have learned beyond my formal educational instruction, but have included with my formal training are:

  • LAN Planning, Design and Deployment
    • Network Requirements
    • Network Layout
    • Wiring
    • Data Rack Configuration
    • Power Management
    • Cable / Wiring Management
  • Windows Server Management
    • Server installation & Configuration
    • Active Directory
    • Group Policy
    • WSUS Configuration and Administration
  • Firewall Configuration
  • Website design and creation
  • I also pride myself on my desire to expand my technical knowledge by not only keeping my current skill sets up to date by by also furthering my technical knowledge by reading and studying about the latest technology advancements and by subscribing and actively taking part in online I.T. communities.

Using what I have learned in both a formal and informal educational surrounding, I have been able to, single handedly plan, design, implement, deploy and maintain a SMB domain network. This includes the setup and configuration of servers, routers, switches and firewalls.

Also using my training, both formal and informal, I have implemented a multi-camera surveillance system that is accessible via the Internet.

Lastly, I have created several websites. The one I am particularly proud of is NetAdminWorld. This is my technical-based website that focuses on a wide rage of technical topics.