Online Resume


Summary of Qualifications

  • I.T. Professional with a successful career expanding over 17 years in Information Technology many of which in an Enterprise environment.
  • Experienced in the creation, implementing and deployment of SMB LAN networks.
  • Professionally handling technical support operations and management.
  • Skilled in the installation, setup and configuration of a Windows Servers 2008 R2, 2012 R2 and 2016
  • Proven troubleshooting abilities focusing on the root causes of technical problems, their resolution and preventative maintenance to prevent reoccurrance.

Areas of Expertise

  • Troubleshooting & Testing
  • Systems Analyzing & Problem Solving
  • Network Management & Planning
  • Communication & Documentation

Technical Proficiencies

  • OS Platforms: Windows Servers 2008 R2, 2012 R2 & 2016 / 10 / 7
  • Software & Languages: Microsoft Office Suite (2013 / 2016), HTML5 & CSS3
  • Server Roles & Features: Active Directory, Group Policy, WSUS, File & Print Services

Professional Experience

Pensacola State College - Pensacola, Florida - 7/2014 to Present
I.T. Support Specialist

  • Provide support for 180+ instructor computers / printers / peripherals
  • Prepping / Deployment / Installation of new computer systems
  • Providing AV support assistance

Keegan Staffing / Pensacola State College - Pensacola, Florida - 9/2013 to 7/2014
Contracted I.T. Professional Services

  • Software installation & support
  • Computer hardware support

Manpower Staffing / Lakeview Center - Pensacola, Florida - 9/2012 to 10/2012
Contracted I.T. Professional Services

  • Software installation & support
  • Computer hardware support

Cox Communications - Pensacola, Florida - 3/2005 to 6/2009
Help Desk Technician

  • Client side technical support for Internet / Telephony / Video products & services
  • Troubleshooting and resolving Internet / Telephony / Video connectivity issues
  • Tracking & trending technical support issues

Network Telephone Corporation - Pensacola, Florida - 1/2000 to 2/2005
Help Desk Technician

  • Client side technical support for Internet / Telephony products & services
  • Troubleshooting and resolving Internet / Telephony connectivity issues
  • Tracking & trending technical support issues

Education

Associate of Applied Sciences - Computer Information Systems
Cisco CCNA / CCNA Security
Pensacola State College - Pensacola, Florida

Accomplishments

  • SMB LANs: Planning, configuration, construction, wiring and deployment of SMB LANs
  • FIREWALLS: Configuration and maintenance of a SMB LAN
  • WINDOWS SERVER: Configuration and deployment of Windows Server 2012 R2 Servers / Server Roles & Features:
    • Active Directory
    • Group Policy
    • WSUS
    • File & Print Services
  • WEB SITES: Creation, design, development, deployment and maintenance of the following sites: (Clickable)
  • EDUCATION: Continuous technical education and training expanding on skill sets already known and gaining new technical knowledge daily.